Refund policy

Returns & the 30-Night Guarantee

Sleep on anything you buy from Bramblewell for 30 nights. If it isn't keeping you cooler and more comfortable, contact us within 30 days of delivery for a full refund or exchange.

How it works

• Email hello@bramblewell.com with your order number to start a return. We'll reply with an RMA number and the return address. Please don't ship anything back before you have one — returns that arrive without an RMA can't be matched to your order.
• Items should be in reasonable condition. Used and washed is fine; damaged is not.
• We charge no restocking fee.
• Refunds go to the original payment method within 5–10 business days of us receiving the return. Your bank may take a few days more to post it.
• Return shipping for change-of-mind returns is the customer's responsibility. Defective, damaged or incorrect items ship back on us.

Damaged or wrong item

Email us within 7 days of delivery with a photo and we'll replace it at no cost. In most cases we won't ask you to ship the damaged item back.

Cancellations

You can cancel for a full refund any time before your order ships — usually within 1–2 business days of ordering. Email us as soon as you can.

Non-returnable items

For hygiene reasons we can't accept returns on opened sleepwear unless it's faulty. This doesn't affect your statutory rights.

Returns are handled by GTM Labs LLC, trading as Bramblewell. Questions: hello@bramblewell.com.